Overview
Paid by Other Means (achieved through the Charged More than Once questionnaire) requests that the account holder provide proof of payment. This document requirement will show a special notice on the Case Status Widget.
The instructions provided here include specific responses for freeform fields.
Resources
Mastercard Charged More than Once questionnaire
Visa Charged More than Once questionnaire
Open Claim with a Document Requirement
How-To
Step 1: Answer “Which of the following would you like to report?” with “I made this purchase, but there is a problem and I need to dispute it.”
Step 2: Answer “Which of the following best describes the reason for your dispute?” with “I was charged more than once.”
Step 3: Click the Continue button
Step 4: Locate and select the disputed transaction(s) or click Manually add the transaction to add a transaction to the claim, click the Continue button
Step 5: Answer the additional questions, then click the Continue button
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