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Kristafanie Somers

Kristafanie Somers

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Create the Claim

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Step 1: 

Create the Claim

Follow the steps listed on this page to initiate a new claim.

Step 1: Answer “Which of the following would you like to report?” with “I did not authorize this transaction. I suspect fraud.”

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Step 2: Answer “Which of the following best describes the reason for your dispute?” with “I didn’t make the purchase, but I still have my card.”

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Step 3: Click the Continue button


Step 4: Locate and select the disputed transaction(s) or click Manually add the transaction to add a transaction to the claim, click the Continue button

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Step 5: Answer the additional questions, then click the Continue button

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  1. Answer “Have you ever done business with any of the merchants involved in the fraudulent transactions?” with “No”

  2. Answer “Do you always have possession of the card?” with “Yes”

  3. Answer “Have you ever authorized another person to use your card?” with “No”

  4. Answer “Have you ever shared your Personal Identification Number (PIN)?” with “No”

  5. Answer “Would you like us to send you a replacement card?” with “No”

  6. Answer “Do you have any additional information to provide about this dispute?” with “No”


Step 6: On the Summary screen, review the information, then click the Submit button



Action the Claim

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Step 1: