Portal Overview Claim Examples

Overview

Example claims and scenarios are crucial to system training to contextualize the work users complete. Reviewing example claims builds user familiarity with back-office functions and helps the user understand their value in the claim resolution process.

The following pages document how to create sample claims, which claim reasons to use, and how to action those claims so that users can see a variety of scenarios in the training environment.

Sections

• Open Fraud Claim: Card Secure
• Open Dispute Claim: Quality
• Open Dispute Claim: Credit Posted as Debit
• Paid Dispute Claim: Cancelled Recurring
• Denied Fraud Claim: Card Secure