Case Work Examples

Overview

Example claims and scenarios are crucial to system training to contextualize the work back-office analysts will complete. Reviewing example claims builds user familiarity with casework and helps the user connect their existing knowledge with the new software.

The following pages document which claim reasons to use and how to action those claims so that users can see the key assignments in the claim resolution workflow. 

The assignments and workflow differ by the Association so we've split the claim example pages accordingly.

Examples by Association

• Mastercard Claim Examples
• Visa Claim Examples