Create the Claim
Follow the steps listed on this page to initiate a new claim.
Step 1:
Include this info in soap box: Account holder called in and told us they have a refund receipt but the merchant hasn't issued the refund yet
Action the Claim
XYZThis claim will be used to demonstrate how to reclassify a case. Credit Posted as Debit is often confused with Credit Not Received.
Step 1:
