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Multiexcerpt

MultiExcerptName	Visa
shouldDisplayInlineCommentsInIncludes	false

Dispute Category	Claim Reason	Required Document	Additional Criteria
Fraud	Fraud Application	Statement of Fraud Application	Claim Reason = Fraud Application
Processing Error	Paid by Other Means	Proof of Payment	Required when the other form of payment is not a card issued by the same issuer as the transaction being disputed.
Processing Error	Incorrect	Document detailing the correct transaction amount	"I was charged the wrong amount" must be selected
Consumer Dispute	Merchandise/Services Not Received	Statement of Dispute	3 or more Merchandise/Services Not Received disputes on same account, at same merchant, within a 30-day period
Consumer Dispute	Credit Not Processed	Copy of Credit Transaction Receipt or Voided Transaction Receipt	A Credit Transaction Receipt or Voided Transaction Receipt was issued.
Consumer Dispute	ATM Withdrawal	Statement of Dispute	3 or more ATM disputes on same account, at same ATM, within a 30-day period (does not apply to proprietary ATM transactions)

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Tip

title	Optional Document Requirement Configurations

To enable or disable all document requirements, see Document Requirements Pre-Conditions.

To establish if, and how long, provisional credit should be delayed while waiting for documents, see Pend PC for DocumentsCustomer Response.

To extend core document requirements by adding new conditions to enable/disable specific requirements, update DetermineRequiredDocsExtension.

To use softer "requested" verbiage instead of "required", set AreDocsRequired to false.

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