Pend for Customer Response
- Devan Robertson
- Kristafanie Somers
Owned by Devan Robertson
This decision table determines if, and how, the Investigation flow should be delayed when customer documentation requirements have not been satisfied.
Actions
Action Description PEND Wait to execute the Provisional Credit flow, which delays provisional credit. RESUME Execute the Provisional Credit flow and issue provisional credit. Pend Days Defines the number of days that the Investigation flow should be delayed when customer documentation requirements have not been satisfied.
Configuration
| Document | Action | Pend Days |
|---|---|---|
| Statement of Fraud | PEND | 10 |
| Statement of Fraud Application | PEND | 10 |
| Statement of Dispute | PEND | 10 |
| Proof of Payment | PEND | 10 |
| Receipt | PEND | 10 |
| MerchantCreditNotProcessed | PEND | 10 |
| Written Statement | PEND | 10 |
| Otherwise | RESUME | 0 |