Pend for Customer Response

Overview

This decision table determines if, and how, the Investigation flow should be delayed when customer documentation requirements have not been satisfied.

Actions

Configuration

Document	Action	Pend Days

Document	Action	Pend Days
Statement of Fraud	PEND	10
Statement of Fraud Application	PEND	10
Statement of Dispute	PEND	10
Proof of Payment	PEND	10
Receipt	PEND	10
MerchantCreditNotProcessed	PEND	10
Written Statement	PEND	10
Otherwise	RESUME	0

Rule(s)

PendPCForCustomerDocsConfig

QFD Knowledgebase

Pend for Customer Response

Analytics

Overview

Actions

Configuration

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