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Applied to all consumer credit account claims.
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Based on our interpretations of Regulation E and Regulation Z, the following claims reasons are not technically covered.
As of version 3.13, protection for these consumer dispute claim reasons can be disabled for Regulation E and/or Regulation Z by updating Client Settings. This will prevent any automation of provisional and permanent credits. Additionally, it will set the "anticipated resolution date" that is communicated in the Confirmation letter to default to "90 days". |
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For more details on regulatory dates, such as how they are calculated, see Regulatory Service Level Agreements. |
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