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Accounting assignments are generated when the rules described in the previous section Accounting Rules are executed. The type of assignment that is generated depends on the integrations that are configured. The assignments are displayed in the Accounting step of the Case Rollup. There are three common configurations.
Accounting
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Services
When a real-time accounting service integration is available the system will perform the accounting adjustments by calling the integation and passing the necessary information to perform the adjustment in the system of record. This assignment does not require any user interaction and will be executed in accordance with the predefined SLA.
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