The Fraud Reporting flow is executed on a fraud card claimclaims, after the enrichment step is completed.

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Configuration

Fraud Reporting Pre-Conditions

Assignments

Manual Fraud Reporting

Fraud Reporting Service Failed

Additional Documentation

Fraud Reporting Flow.pdf

Fraud Reporting Flow.vsdx  When a service is available, this action is complete automatically by the system.  When no service is configured, an assignment is generated to prompt a user to complete the necessary actions.  For most card networks, fraud reporting must be completed before a chargeback can be submitted.

Configuration

To configure how fraud reporting is executed, update Fraud Reporting Pre-Conditions.

To configure what automated methods are available and the system should determine which one to use, update DetermineAutoFraudReportingMethod.

To configure the maximum number of retry attempts for the integration service, update D_ImplConfig.MaxFraudReportingServiceRetries.