At any time during the case life-cycle a user may decide to write off a dispute. This dispute-level action will prompt the user to provide an explanation. When this action is processed, the necessary accounting adjustments will be created based on the accounting rules defined. When Decision Approval Approvals is enabled, approval may be required before the write off is executed. A write off may also be executed by the system in certain scenarios, such as when a claim is paid and there is insufficient funds in suspense to credit he account holder (see Paid).
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Configuration
If configured, Write Off Approval is required.
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