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Excerpt

When a withdrawal request is made via the External Case Status widget, a Review Withdrawal Request assignment is created to prompt the user to triggers the Review Withdrawal Request 1 flow, this assignment is generated and prompts the user to review the request and determine if the case should be withdrawn.  


Details

If the decision is set to “Yes”, the case status will be set to “Resolved-Denied” with a Deny Reason of "Withdrawn" and the “Withdrawn” letter is generated  generated.  If the decision is set to “No”, no changes are processed.

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