The case event feature allows the system to be configured to communicate case creation and case resolution updates to an external system.
Configuration
***Briefly describe each of the configuration point in the flow and, where applicable, link to the appropriate page for more details Depending on the result in Case Event Pre-Conditions, one of the following paths is executed:
- Auto
- A Pending Record Case Event Automation assignment is displayed while the system completes the action via an integrated service.
- If the service continues to fail after 3 attempts, a Record Case Event Failed assignment is generated and prompts a user to complete the action manually.
- Manual
- Record Case Event Manual assignment is generated and prompts a user to complete the action manually.
- Skip
- The flow is skipped.
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Configuration
Update .Case Event Pre-Conditions vCurrently Published to configure if and how this flow is executed.
Referenced From
| Stagil incoming links macro |
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