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1. Was the cardholder given the option to disable all digital goods purchases on the account?
2. Did the cardholder agree (such as by checking a box) to permit digital goods purchases to be
   made without the entry of a password or other form of authentication?
3. When the cardholder was required to enter authentication credentials to use the account, was the
   cardholder prompted to re-enter the credentials after a period of inactivity? When known, did
   that period exceed 15 minutes?
4. Did the merchant site afford the cardholder the option to confirm or to cancel each purchase?
5. Did the cardholder receive notification (such as via email, text, or other means) promptly after
   each purchase was completed?

Dependencies

• A cardholder letter, email, message, or completed Dispute Resolution Form describing the cardholder’s complaint in sufficient detail to enable all parties to understand the dispute.
• The messageText field must include the value "DIGITAL GOODS" (When this recovery option is used, the system will automatically pass this value).

Validations

None