Mastercard provides the following conditions for disputing transactions.  The dispute conditions are categorized as shown.  Recovery options may be automatically selected and executed by the system, when enabled.  In some cases, primarily fraud and authorization disputes, recovery options are set based on a number of validations to determine if chargeback rights exists.  Any applicable validation rules are documented in each recovery option.  In other cases, such as cardholder disputes or processing errors, the system will select a particular recovery option based on certain claim attributes.  These defaults for the Mastercard recovery options are defined in Mastercard Recovery Option Defaults.

Authorization

CAT 3 Device

Expired Chargeback Protection Period

Multiple Authorization Requests

Required Authorization Not Obtained

Cardholder Disputes

Addendum Dispute

Counterfeit Goods

Credit Not Processed

Credit Posted as a Purchase

Digital Goods Purchase of USD 25 or Less

Failed Travel Merchant

Goods or Services Not Provided

Goods or Services Were Either Not as Described or Defective

No-Show

Recurring Transaction

Timeshares

Transaction Did Not Complete

Fraud

Chip Liability Shift

Chip Liability Shift Lost Stolen NRI

No Cardholder Authorization

Questionable Merchant Activity

Point of Interaction (POI) Processing Error

ATM Disputes

Cardholder Debited More than Once for the Same Goods or Services

Charges for Loss, Theft, or Damages

Improper Merchant Surcharge

Late Presentment

Merchant Credit Correcting Error Resulting in Cardholder Currency Exchange Loss

POI Currency Conversion

Transaction Amount Differs

Unreasonable Amount