No-Show
- Devan Robertson
Owned by Devan Robertson
Conditions
The cardholder contacted the issuer to dispute a “no-show” hotel charge from a merchant that participates in the Mastercard Guaranteed Reservations Service (described in Appendix E of the Mastercard Chargeback Guide) and alleged one of the following:
- The cardholder canceled the reservation
- The cardholder used the accommodations
- The merchant provided alternate accommodations. For example, the cardholder arrived at the hotel and no room was available. Although the hotel arranged for accommodations at another hotel, the merchant billed the cardholder in error.
- The “no-show” charge differed from the rate quoted to the cardholder. Under these circumstances, only the difference between the two charges can be charged back.
- The merchant did not advise the cardholder that the merchant would charge a “no-show” fee.
Dependencies
- A cardholder letter, email, message, or completed Dispute Resolution Form describing the cardholder’s complaint in sufficient detail to enable all parties to understand the dispute.
- If the "no-show" charge differed from the rate quoted to the cardholder, the issuer must provide the quoted rate and currency.
Validations
None.