Conditions

• An improper merchant surcharge was applied to the total transaction amount.
• Intra-European and Inter-European transactions only

Dependencies

• A cardholder letter, email, message, or completed Dispute Resolution Form describing the cardholder’s complaint in sufficient detail to enable all parties to understand the dispute.
• The messageText field must include the value "SURCHARGE" (When this recovery option is used, the system will automatically pass this value).

Validations

None

Notes

Only the amount reflecting the improper surcharge may be charged back. The total transaction amount must not be charged back.