Conditions

One of the following:

• The cardholder states that the cardholder was not given the opportunity to choose the desired currency in which the transaction was completed or did not agree to the currency of the transaction
• POI currency conversion was performed incorrectly

Dependencies

• A cardholder letter, email, message, or completed Dispute Resolution Form describing the cardholder’s complaint in sufficient detail to enable all parties to understand the dispute.
• Must specify which condition is applicable
  • POI CURRENCY CONVERSION
  • INCORRECT CARDHOLDER CURRENCY

Validations

None

Notes

When a currency is not specified on the transaction receipt, the currency which is legal tender in the country where the transaction took place is deemed the original transaction currency.

This chargeback is not available to address verbal agreements of transaction currency between a cardholder and a merchant.