Conditions

All of the following:

The cardholder contacted the issuer claiming that the cardholder did not authorize the transaction.
Both the issuer and the acquirer are located in a country or region participating in a domestic, intraregional, or interregional chip liability shift as shown in the Chip Liability Shift Participation table (earlier in this section).
One of the following:
- A fraudulent transaction resulted from the use of a counterfeit card at a non-hybrid terminal
- A fraudulent transaction occurred at a hybrid terminal but DE 55 was not present in the Authorization Request/0100 or Financial Transaction Request/0200 message
The validly-issued card was an EMV chip card.
The transaction was reported to SAFE as counterfeit in accordance with the SAFE Products User Guide prior to processing the chargeback.

Dependencies

A cardholder letter, email, message, or completed Dispute Resolution Form describing the cardholder’s complaint in sufficient detail to enable all parties to understand the dispute.
Account Block and Reissue MUST be completed
Fraud Reporting MUST be completed
Exception File Listing MUST be completed