Charges for Loss, Theft, or Damages
Conditions
The cardholder contacted the issuer claiming the cardholder was billed for loss, theft, or damage in the same transaction as the underlying initial service.
Dependencies
- A cardholder letter, email, message, or completed Dispute Resolution Form describing the cardholder’s complaint in sufficient detail to enable all parties to understand the dispute.
- Documentation detailing the charge for the initial service as well as for the loss, theft, or
damage (Optional)
Validations
None
Notes
The Addendum Dispute should be used to dispute a charge for loss, theft, or damage processed as a separate (addendum) transaction.