Statement of Dispute

Description

The statement of dispute is sent in certain non-fraud disputes where specific documentation is required to support the claim. It is typically included with the confirmation letter as an enclosure but can also be sent manually from the Communication Hub. When it is sent manually, it will include a cover letter. Applicable claim reasons: Merchandise or services not received, Cash not received at ATM, Credit not processed, Paid for by other means, Transaction value not loaded.

Applies To

Card

Category

Enclosure

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