This decision table allows administrators to determine when each correspondence channel is available and what options are available to the user during intake. Changes made to this table will impact what is reflected in the correspondence preferences section of the summary page during intake.

Actions

The following actions are configurable in the table.

Action	Description	Possible Values
Return	This value determines the correspondence channel that is set if the conditions in that row are met.	Email, Mail, Secure Messaging
Can Modify Channel?	This value determines if the user is given the ability to modify channel when set to the channel for a given row.	TRUE, FALSE
Can Change Address?	This value determines if the user is given the ability to modify address when set to the channel for a given row.	TRUE, FALSE

Default Configuration

The table may include any number of conditions. The following conditions and corresponding actions are configured in the core product.

Is Email Available?	Is Secure Messaging available?	Origin	Return	Can Modify Channel?	Can Change Address?
	TRUE	External User	Secure Messaging	FALSE	FALSE
TRUE			Email	FALSE	FALSE
			Mail	FALSE	FALSE

To automatically default to the mail channel when email is the default correspondence channel but no email address is on file for the account holder, enable the NoEmailDefaultToMail option in QFD Extensions.

Rule(s)

DetermineCorrChannel

QFD Knowledgebase

Channel Preferences

Analytics

Actions

Default Configuration

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