ATM Proprietary Recovery Strategy
- Devan Robertson
When a proprietary ATM transaction is disputed in a non-fraud claim, this strategy is enabled. When enabled, the following recovery options are available, based on the conditions described for each option.
Recovery Options
| Recovery Option | Description |
|---|---|
ATM Balance Review | The account holder claims that they did not receive the withdraw amount requested or the correct amount deposited did not post. This recovery option prompts a user to initiate a review of the balance in the ATM. |
Electronic Journal Review | The account holder claims that they did not receive the withdraw amount requested or the correct amount deposited did not post. This recovery option prompts a user to initiate a review of the electronic journal. |
Check Item Processing Review | The account holder claims that a deposited check did not post for the correct amount. This recovery option prompts a user to initiate a check item processing review. |
Encoding Error Review | The account holder claims that a deposited check did not post for the correct amount. This recovery option prompts a user to initiate a review for encoding errors. |
Configuration
Remove recovery options that are not applicable to your organization. (ATMProprietary)