Notifications

QFD includes pre-defined correspondence for all supported claim functions and supports multiple channels for correspondence with customers.  Each channel uses a formatting template that simplifies the design process by applying the template to all communications in that channel and allowing the content to be managed independently of branding.  Content rules determine what is included in each letter, regardless of channel (though some content is channel-aware).  Notifications are automatically generated, based on regulatory requirements and configurable settings.

When outgoing correspondence is generated, assignments are generated in this step to facilitate transmission. Correspondence may be generated automatically based on established rules or a user may generate ad-hoc correspondence via the Communication Hub. For more information, see the Correspondence section.  Users can click on an item pending transmission to view a preview of the correspondence.

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