Conditions

The account holder claims that they did not receive the withdraw amount requested or the correct amount deposited did not post.  This recovery option prompts a user to initiate a review of the electronic journal.

Flow

When the user selects this recovery option, the following flow is executed.  The Check Electronic Journal assignment is generated and provides the following flow actions.

Check Electronic Journal

This user is prompted to initiate the research process, which will execute the Electronic Journal Response flow.

Cancel Recovery

The system exits the flow and returns the user to Review Recovery Options.

References