Balance Review
- Devan Robertson
- Geordie Connell
Owned by Devan Robertson
Conditions
The account holder claims that they did not receive the withdraw amount requested or the correct amount deposited did not post. This recovery option prompts a user to initiate a review of the balance in the ATM.
Flow
When the user selects this recovery option, the following flow is executed. The Balance Review assignment is generated and provides the following flow actions.
Process Balance Review
This primary flow action prompts the user to read the instructions for processing a Balance Review. Once the user certifies that the steps have been completed, the action is recorded in Recovery Action History.
Related Questionnaires
Questionnaire - ATM Deposit Incorrect
Questionnaire - ATM Deposit Not Posted
Questionnaire - ATM Withdrawal