Conditions

The account holder claims that they did not receive the withdraw amount requested or the correct amount deposited did not post. This recovery option prompts a user to initiate a review of the balance in the ATM.

Flow

When the user selects this recovery option, the following flow is executed. The Balance Review assignment is generated and provides the following flow actions.

Process Balance Review

This primary flow action prompts the user to read the instructions for processing a Balance Review. Once the user certifies that the steps have been completed, the action is recorded in Recovery Action History.

Related Questionnaires

Questionnaire - ATM Deposit Incorrect

Questionnaire - ATM Deposit Not Posted

Questionnaire - ATM Withdrawal

Rule(s)

ManualBalanceReview

QFD Knowledgebase

Balance Review

Analytics

Conditions

Flow

Process Balance Review

Related Questionnaires

References

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