Conditions

All of the following:

Intra-European Economic Area (EEA) Transactions Only
The card was issued within the EEA
The merchant was located within the EEA
The cardholder contacted the issuer claiming the transaction amount was unreasonable
The exact transaction amount was not specified at the time the cardholder engaged in the transaction
PIN or CDCVM was not used
The transaction amount exceeded what the cardholder could reasonably have expected, taking into account the cardholder’s previous spending pattern, the conditions of the cardholder agreement and the relevant circumstances of the case

Dependencies

A cardholder letter, email, message, or completed Dispute Resolution Form describing the cardholder’s complaint in sufficient detail to enable all parties to understand the dispute.
The messageText field must include the value "UNREASONABLE AMOUNT" (When this recovery option is used, the system will automatically pass this value).

None