Conditions

The cardholder contacted the issuer claiming that the cardholder account has been inaccurately posted with a debit instead of a credit.

Dependencies

None.

Validations

None.

Related Questionnaires

Mastercard Questionnaire - Charged Instead of Credit

Notes

The chargeback amount can be up to twice the original transaction amount to offset the error.  The issuer should then correctly credit the cardholder’s account.  QFD will automatically double the dispute amount to account for this.