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1. The issuer listed the account in the Payment Cancellation Service (PCS) prior to the disputed
   transaction occurring.
2. The issuer previously charged back a disputed recurring transaction with the same PAN and
   merchant
3. The issuer previously notified the merchant or acquirer to cancel the recurring transaction prior to
   the disputed transaction occurring.
   
   

Dependencies

• A cardholder letter, email, message, or completed Dispute Resolution Form describing the cardholder’s complaint in sufficient detail to enable all parties to understand the dispute.
• For Issuer Condition 1, the date the account was listed in PCS is required.
• For Issuer Condition 2, the date and ARN of the previous chargeback is required.
• For Issuer Condition 3, an Issuer Certification Letter is required.

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