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• The cardholder engaged in the transaction
• The cardholder claims the disputed transaction failed to complete
• The cardholder did not use the goods or services

Dependencies

• A cardholder letter, email, message, or completed Dispute Resolution Form describing the cardholder’s complaint in sufficient detail to enable all parties to understand the dispute.
• The messageText field must include the value "TIMESHARE" (When this recovery option is used, the system will automatically pass this value).

Validations

None