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A pre-arbitration case filing is required prior to escalation to an arbitration case for all disputes with the exception of the following chargebacks. Note: This exception does not apply when the reason code is changed. |
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When pre-arbitration is pursued in the MC Review Mastercard Representment flow, this flow is executed. The system will execute the Case Filing flow and pass in the necessary details to initiate the pre-arbitration case with Mastercard. Once the case filing activities are complete, a "Pre-Arbitration Submitted" recovery action is recorded in the Recovery Action History. Then the Pre-Arbitration Response flow is executed while a response is awaited.
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