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If RTSI is enabled, the Pending Arbitration Acknowledgement assignment is displayed in the Disposition step while awaiting acknowledgement from Visa. Once acknowledged, a Pending Arbitration Ruling assignment is displayed in the Disposition step while awaiting a ruling. In both instances, the system will call daily to retrieve an updated case filing status daily. If the case is rejected, the Visa Arbitration Lost flow is executed.
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If RTSI is not enabled, an Arbitration assignment is displayed in the Disposition step. A user will process this assignment the Association Ruling Received action to resume the flow when a ruling is received from Visa.
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