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When a withdrawal request triggers the Review Withdrawal Request flow, this assignment is generated and prompts the user to review the request and determine if the case should be withdrawn.  


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Review Withdrawal Request

This primary flow action prompts the user to review the withdrawal request and determine if the withdrawal should be processed.

  • If the decision is set to “Yes”, the case status will be set to “Resolved-Denied” with a Deny Reason of "Withdrawn" and the “Withdrawn” letter is generated.
  • If the decision is set to “No”, no changes are processed.

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