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Conditions

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Available if the Claim Reason is ATM Deposit and the ATM Deposit Type is check or unknown.  Instructs the user to initiate research to determine if an error was identified during check processing.The account holder claims that they did not receive the withdraw amount requested or the correct amount deposited did not post.  This recovery option prompts a user to initiate a check item processing review.  

Flow

When the user selects this recovery option, the following flow is executed. 

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PageWithExcerptCheck Item Processing

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