When the call to create a case with the Ethoca merchant collaboration network fails, this assignment is generated.
Details
This assignment prompts
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Actions
File Fraud Alert
Prompts the user to file a fraud alert via the Ethoca web portal.
Optionally, the following actions are availabled.
Cancel Recovery
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This optional flow action is available from the Other Actions menu and will cancel the current recovery flow and return the dispute to the Disposition step to select a new recovery option.
