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File Fraud Alert

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Description

When the call to create a case with the Ethoca merchant collaboration network fails, this assignment is generated.

Details

This assignment prompts the user to file a fraud alert via the Ethoca web portal.  Optionally, the following actions are availabled.

  • Cancel Recovery

SLA

Goal: 8 Hours

Deadline: 8 Hours

Work QueueFileFraudAlert
Work Group

ResearchTeam1

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