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Description


Excerpt

This assignment is

displayed to initiate the

created in Manual Alternate Network Chargeback flow after a user initiates a chargeback on a alternative network transaction.  The purpose of this assignment is to track that the chargeback has been filed in the external system


Details


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Process Chargeback

The system requests the user to provide any details about the Alternate Network Chargeback before having the user certify the steps to initiate the chargeback with the network

This is the primary action of the assignment.  When the user clicks on the "Process Chargeback" button the section below will be expanded.   The user should complete the chargeback in the external system and return to this screen and confirm the action has been completed by clicking the check box on the screen.  The user can provide any additional relevant information in the text box provided from the external system as well.  Once the check box is checked to complete the assignment click Apply and then Process Actions

Cancel Recovery

This optional action is available in the Other Actions menu.  The user can complete this to cancel the recovery and return to Review Recovery Options.


SLA

Goal: 8 Hours

Deadline: 8 Hours

Work QueueAltNetworkChargeback
Work Group

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PageWithExcerptAltNetworkChargeback