Manual Alternative Network Chargeback

QFD provides a manual recovery flow for transactions with an Acquirer Network value that is not directly supported by the system.

Process Chargeback

This is the primary action of the assignment.  When the user clicks on the "Process Chargeback" button the section below will be expanded.   The user should complete the chargeback in the external system and return to this screen and confirm the action has been completed by clicking the check box on the screen.  The user can provide any additional relevant information in the text box provided from the external system as well.  Once the check box is checked to complete the assignment click Apply and then Process Actions

Cancel Recovery

This optional action is available in the Other Actions menu.  The user can complete this to cancel the recovery and return to Review Recovery Options.

References