Pending Alt Network Chargeback Response

 When a dispute is submitted to an Alternate Network, the dispute moves from the Manual Alternate Network Chargeback flow to here while a response is awaited from the acquirer.  When no response is received the dispute will be routed to review.

Response Received

This primary flow action prompts the user to record the result of the Check Electronic Journal recovery attempt.  The user must select from the following options:

• Accepted Full
• Accepted Partial
• Declined

Additionally, the user must provide the date that the response was received.

If the response is...

• "Accepted Full", Alt Network Chargeback Reversal Accounting is executed and the dispute is resolved as Paid.
• "Accepted Partial", the user will be prompted to enter the amount that was recovered, Alt Network Chargeback Reversal Accounting is executed, and the Review Alt Network Chargeback Response flow is executed.
• "Declined", the Review Alt Network Chargeback Response flow is executed.

No Dispute Response Received

This optional flow action is available via the Other Actions menu and simulates a non-response from the acquirer.  When this flow action is processed, the dispute is considered won and is resolved as paid.  This flow action will be automatically executed when the SLA deadline expires.

Recall Dispute

This optional flow action is available via the Other Actions menu.  See Recall Dispute for more details

References