Pending Alt Network 2nd Chargeback Response

 A dispute may be continued after the chargeback cycles have completed by using the 2nd Chargeback process. When no response is received the dispute will be routed to review the response.

Response Received

This primary flow action prompts the user to record the response received from the acquirer.  

• Accepted Full
• Accepted Partial
• Declined

If the response is "Accepted Full", Pre-arbitration accounting is executed and the dispute is resolved as paid.

If the response is "Accepted Partial", Pre-arbitration accounting is executed and the Pre-Arbitration Response Review flow is executed.

If the response is "Declined", the Pre-Arbitration Response Review flow is executed.

No Response Received

This optional flow action is available via the Other Actions menu and will simulate the response time-frame expiring.  The system will automatically execute this flow action when the SLA deadline is reached.  When executed, it is assumed that the pre-arbitration request is Accepted Full and resolves the dispute as paid.

References