Review Alt Network Chargeback Response Assignment

Owned by Geordie Connell
Last updated: Sept 27, 2024 by Kristafanie Somers
1 min read
Description

When the Acquirer does not fully accept an Alternate Network Chargeback Response and the Review Alternate Network Chargeback Response flow is executed, this assignment is generated.

Details

Review Chargeback Response

This primary flow action displays the dispute response details to the user and prompts them to take one of the following issuer actions.

  • Accept Full
  • Accept Partial
  • Decline

When full or partial liability is accepted, the user is prompted to write off or deny the amount accepted.

When liability is declined or partially accepted, the user is prompted to provide additional details and pursue further options. In this case, the user will be prompted to pursue pre-arbitration.

When partial liability is accepted, the Issuer Accept Partial flow is executed to handle liability processing and any required approvals.


Once an action is taken, it is recorded in the Recovery Action History, and the Execute Alt Network 2nd Chargeback flow is executed.

Other Actions

The user can also choose to pend the claim for many reasons. The Pend flow is executed and once it is satisfied, the user is brought back to this assignment.

Work QueueReviewAltNetworkChargebackResponse
Work Group

Recovery

For more details on denial reasons, click here.

StageAnalyze
NodeDisposition


The Review Alt Network Chargeback Response assignment is generated when the Acquirer does not fully resolve the claim when an alt network chargeback has been filed. The agent will determine the next course of action by selecting one of the following options: Accept, Accept Partial, or Decline.  


How to complete the assignment

  1. Review the Representment documentation provided in the Attachments section in the Case Assets.
    Note: If there are no Representment documents available in QFD, use your firm's manual chargeback system of choice to download the Representment documentation. Then upload the documents to QFD in the Attachments section.

  2. Click the Review Chargeback Response button.

     Click here to see the expanded assignment...

To accept full liability, select Accept.

 Click here to see the Accept scenario in QFD...

  • To deny the disputed transaction, select Deny Dispute.

  •  To pay the disputed transaction, select Write Off.

    1. Explain the write-off decision in the freeform box under Please provide an explanation.

       Click here to see the Write Off scenario in QFD...

    2. Determine if a paid letter will be sent to the accountholder by selecting Yes or No from the "Send Paid Communication?" drop-down.
    3. Optional: You can enter any additional information in the Notes freeform box.
    4. Click the Apply button.
    5. Click the Process Actions button.

To accept partial liability, select Accept Partial.

 Click here to see the Accept Partial scenario in QFD...

  1. Input the amount that was not recovered in “What is the amount that is being pursued?”
  2. Provide the reason you are not accepting full liability in the freeform box under "What is your reason for not accepting full liability?"
  3. Select the action for the remaining amount.
    • To deny the disputed transaction, select Deny Dispute.

      1. Select the reason for denial via the Reason for Denial drop-down menu.

         Click here to see the Deny Dispute scenario in QFD...

      2. Optional: You can copy/paste your response to "What is your reason for not accepting full liability?" in the Deny Comments which will post a deny note in the Notes hub.
      3. Determine if a denied letter will be sent to the accountholder by selecting Yes or No from the "Send Deny Communication?" drop-down.
      4. Click the Apply button.
      5. Click the Process Actions button.  
           
    • To pay the disputed transaction, select Write Off.

      1. Explain the write-off decision in the freeform box under Please provide an explanation. (You can copy/paste your response to "What is your reason for not accepting full liability?")

         Click here to see the Write Off scenario in QFD...

      2. Respond to "Send Representment Response Communication?" with Yes or No according to your firm's protocol.
      3. Optional: You can enter any additional information in the Notes freeform box.
      4. Click the Apply button.
      5. Click the Process Actions button.

To pursue Pre-Arbitration, select Decline.

 Click here to see the Decline scenario in QFD...

  1. Provide the reason you are not accepting liability in the freeform box under "What is your reason for not accepting liability?"
  2. Respond to "Send Representment Response Communication?" with Yes or No according to your firm's protocol.
  3. Optional: You can enter any additional information in the Notes freeform box.
  4. Click the Apply button.
  5. Click the Process Actions button.