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Execute 2nd Chargeback

Execute 2nd Chargeback

Description

When the Execute Alt Network 2nd Chargeback flow is executed, the assignment is generated and prompts the user to complete the activity manually.

Details

Execute 2nd Chargeback

The user is prompted to execute the 2nd chargeback in an external system

SLA

Goal: 8 Hours

Deadline: 8 Hours

Work Group


StageExecute
NodeRecovery


The Execute Second Chargeback assignment is generated when the initial chargeback response has not completely resolved the claim. This assignment prompts an agent to complete the action in the applicable network application.  


How to complete the assignment

  1. Click the Execute Second Chargeback button.

     Click here to see the expanded assignment...

  2. Submit the second chargeback in your firm's system of choice.

  3. Return to QFD once you have verified that the necessary steps have been taken in the applicable network tool.

  4. Check the box next to “I certify the above steps have been completed."

  5. Click the Apply button.

  6. Click the Process Actions button.



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