MorphMorph

Execute Chargeback Assignment

Owned by Nick Facca
Last updated: Nov 08, 2024 by Kristafanie Somers
3 min read

 

Description

SLA

Deadline: 8 Hours

Assignment Group

Next Recovery Deadline

Overview

The Execute Chargeback assignment prompts the user to manually submit the chargeback in the firm's system of choice. We typically see this assignment when recovery has been initiated on an alternate network transaction or a manually added transaction. Review internal documentation to learn how to file a chargeback in the external system. These procedures should include how to log into the external system, how to complete the case filing, and how to complete the dispute resolution form.

How-To

Step 1: Click the Execute Chargeback Manually button

Step 2: Submit the chargeback in the external system

Step 3: Return to QFD once you have verified that the necessary steps have been taken in the appropriate system

Step 4: Complete the task in QFD

  1. Enter the Mastercom claim ID in the box under Please provide the MasterCom claim ID

  2. Check the box next to I certify the above steps have been completed.


Step 5: Click the Apply button

Step 6: Click the Process Actions button

 

Other Actions

The Other Actions menu offers additional actions and information that allows the user to effectively work the task. 

Cancel Recovery

This action allows the user to cancel the recovery workflow for this dispute and return it to the Disposition Case assignment. In the Disposition Case assignment, the user can then write-off or deny the dispute. 

Mark Assignment As Unworkable

Assignments that cannot be worked due to a technical issue can be marked as unworkable. This action will move the unworkable task to the Unworkable Assignment Group where leadership can review the scenario and take steps to resolve it. Technical errors that require the task to be marked as unworkable include QFD not reflecting correct data or when a user takes an action on the task, the action does not process and the assignment loops or is stuck. 

 

Bulk Actions

Bulk Actions enable users to apply action to multiple disputes at once, saving the user time. 

Bulk Take Action

This button is available when there are multiple disputes present in the selected node. The bulk action applied will impact only the disputes on the page you're currently viewing if there are multiple pages due to the number of disputed transactions. 

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