Amex Execute Chargeback

When a user elects to pursue a chargeback and system is configured for chargebacks to be executed manually this assignment is created.

Execute Chargeback

This primary flow action prompts the user to execute the retrieval request and attest to the action has been completed in an external system.  The following instructions will be prompted to the user.

1. Access Network Dispute Manager
2. Click Create
3. Expand the Search section and enter the Transaction ID then click Search
4. Once the transaction is located from Available Actions click on First Chargeback
5. Select Chargeback Reason
6. When disputing a partial chargeback update the Chargeback Amount field.
7. Attach supporting documentation: Use Select files to upload or Drag and drop functionality.
8. Click Submit

Cancel Recovery

This optional flow action is available from the Other Actions menu.  When completed it will return the user to Disposition Case to take another action.