MorphMorph

American Pending Inbound Good Faith Response

When the dispute enters the American Express Pending Inbound Good Faith Response flow the dispute will be routed to the Pending Inbound Case Filing assignment.  When a response is received from the acquirer the user can indicate if acquirer has initiated Compliance or Arbitration.  If no response is received by the SLA deadline it will be routed for user review.  

Rule(s)PendingInboundGoodFaithResponse