"I was charged the wrong amount."
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Excerpt |
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Panel |
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title | Charged Wrong Amount |
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Question | Property | Type | Values | Mandatory/Optional/Conditional | Notes |
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Are you disputing the full amount of the transaction? | DisputingFullAmount |
| Yes/No | Mandatory |
| To dispute a transaction for an incorrect amount, the amount disputed must be less than the full transaction amount. Press continue to choose a different claim reason. |
| Questionnaire | Continue | Mandatory if DisputingFullAmount="No" | Routes user to the claim reason selection. | What is the correct amount that should have been charged? | CorrectAmount | Text |
| Mandatory |
| What is the amount shown on your receipt or confirmation? | ReceiptAmountShown | Text |
| Mandatory |
| Is the dispute due to the difference between the quoted price and the actual charges made by the merchant? | MerchantDisputePriceDiffInd | Text |
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| Please provide a description of the issue and how the amount is different than what you expected. | DifferenceExplanation | Text |
| Mandatory |
| What is the amount being disputed? | DisputeAmount | Text |
| Mandatory |
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