When a withdrawal request is initiated via External Case Status, this flow is executed in the Customer Response Responses step of the Analyze stage. The Withdrawal Request Pre-conditions determine if the withdrawal request should be automatically executed, or reviewed by a user. If review is required, a Review Withdrawal Request assignment is generated and prompts the user to review the request and determine if the case should be withdrawn. If the decision is set to “Yes”, the case status will be set to “Resolved-Denied” with a Deny Reason of "Withdrawn" and the Withdrawn letter is generated. If the decision is set to “No”, no changes are processed.
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