When a Visa collaboration dispute is declined or partially accepted by the acquirer in Visa Review Collaboration Response, this assignment is generated and prompts the user to review the response and take action accordingly.
Details
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Actions
Review Dispute Response
This primary flow action displays the dispute response details to the user and prompts them to take one of the following issuer actions.
Accept Full
Accept Partial
Decline
When full or partial liability is accepted, the user is prompted to for the amount accepted.
When liability is declined or partially accepted, the user is prompted to provide additional details and pursue further options. In this case, the user will be prompted to pursue pre-arbitration.
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Accept Dispute Response
This primary flow is displayed when the SLA deadline (timeframe for proceeding to pre-arbitration) has passed and no further recovery options are available. The user will be prompted to take one of the following actions.