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Excerpt


Panel
titleCharged Incorrect Amount


Text/Reference

Property

Type

Values

Mandatory/Optional/Conditional

Notes

Are you disputing the full amount of the transaction?




To dispute a transaction for an incorrect amount, the amount disputed must be less than the full transaction amount. Press continue to choose a different claim reason.
QuestionnaireContinueMandatory if DisputingFullAmount="No"Routes user to the claim reason selection.

What is the correct amount that should have been charged?

CorrectAmountText
Mandatory


Info
titleValidation

The correct amount cannot be greater than the transaction amount.


Was the correct amount on your receipt?ReceiptAmountCorrectIndYes/No
Mandatory

Insert excerpt
QEK:Amex Resolve With Merchant QuestionnaireQEK:
Amex Resolve With Merchant Questionnaire
nopaneltrue

Insert excerpt
AMEX:Additional Information QuestionnaireAMEX:
Additional Information Questionnaire
nopaneltrue


Page Properties




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