Charged Incorrect Amount
Text/Reference | Property | Type | Values | Mandatory/Optional/Conditional | Notes |
|---|---|---|---|---|---|
| Are you disputing the full amount of the transaction? | |||||
| To dispute a transaction for an incorrect amount, the amount disputed must be less than the full transaction amount. Press continue to choose a different claim reason. | Questionnaire | Continue | Mandatory if DisputingFullAmount="No" | Routes user to the claim reason selection. | |
What is the correct amount that should have been charged? | CorrectAmount | Text | Mandatory | Validation The correct amount cannot be greater than the transaction amount. | |
| Was the correct amount on your receipt? | ReceiptAmountCorrectInd | Yes/No | Mandatory |
Resolve with Merchant
Question | Property | Type | Values | Mandatory/Optional/Conditional | Notes |
|---|---|---|---|---|---|
| Did you attempt to resolve with the merchant? | ResolveWithMerchantInd | Yes/No | Mandatory | ||
| Please explain: | ResolveWithMerchantExplanation | Text | Mandatory if ResolveWithMerchantInd="Yes/No" |
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